FAQ

• Are the rugs suitable for all ages?

Yes, our rugs are designed to engage children of various age groups, typically ranging from toddlers to pre-teens. However, older children may also enjoy the play and learning experience provided by our rugs.

• How do I choose the right rug for my child?

• How can I create a larger map radius?

To expand the map radius, you can easily add more rugs to your collection. Each rug represents a specific area, so by incorporating multiple rugs, you can extend the reach of your map. Simply choose additional rugs that you can connect to create a larger and more comprehensive map of your desired radius. This allows for a more immersive play experience and encourages children to explore a broader range of their surroundings. Please note that our rugs are carefully designed to maintain accuracy and detail, however, it is the client's responsibility to connect the rugs precisely and choose the right places for the connections. When selecting additional rugs, make sure to consider the roads, landmarks, and neighborhood features that align with your existing map to ensure a smooth connection.

• Is it possible to preview my real location rug before it arrives?

We understand the importance of visualizing your design once it's transformed into a Road Map Rug. If you'd like to receive a design sample of your chosen location on our rugs, simply contact us for design preview. It's our way of ensuring you're completely satisfied with your choice. If anything doesn't meet your expectations, simply respond with your preferences. Your happiness matters to us!

• Can I get a discount for ordering multiple rugs from the same location?

Yes! If you want to order more than one rug from the same design/location, for example, if you are neighbors or you want to provide your students in kindergarten/ school/ fun zone with directions on how to get to you in a unique way, we will give you extra 15%off your order. Reach out to us to receive a step-by-step guide on how to bring home 2 or more rugs featuring your chosen location with a discount.

• How do I clean the rugs?

Our rugs are designed to be durable and easy to maintain. You can generally clean them with a vacuum or damp cloth to remove any dirt or spills. Machine wash is not recommended.

• Can I customize a rug to my individual desires?

We offer a selection of rugs inspired by specific neighborhoods and you can create your own neighborhood or desired location in our Road Rug Creator. However, we are open to exploring custom orders. If you have specific details in mind, please reach out to our customer support team to discuss the possibility of creating a super-customized rug.

• What material choices are available for your rugs?

We have tested a lot of rugs that could fit our needs. Our careful testing led us to choose polyester as the primary material for our rugs. It offers a soft, child-friendly surface perfect for play, while also ensuring excellent print quality and affordable price for our clients. If you're curious about different rug sizes or materials, please reach out to us and maybe we can find best solution for you!

• Are the rugs suitable for both indoor and outdoor use?

Our rugs are primarily designed for indoor use, as they are made from soft and comfortable materials. While they can be used outdoors in controlled environments such as covered patios or play areas, prolonged exposure to harsh weather conditions may affect the durability of the rug. We recommend using them primarily indoors to ensure their longevity and optimal condition.

• Are the rugs safe for children?

Absolutely! We prioritize safety and ensure that our rugs meet the highest standards. Our rugs are made from non-toxic materials, are non-slip, and undergo rigorous testing to ensure they are safe for children to play on.

• Why does my rug have creases upon receiving?

Your rug may exhibit creases upon arrival due to being compressed during the shipping process. This is perfectly normal and not a cause for concern. Typically, it takes about 3-5 days for the rug to settle and become smooth after being unpacked. If your rug is placed on a flat surface and laid out during this period, it will help expedite the smoothing of any creases or folds.

• Do you offer international shipping?

Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to determine if shipping is available in your country. Please note that additional customs fees or import duties may apply, which are the responsibility of the customer.

• What is your return policy?

We want you to be completely satisfied with your purchase. If your product is damaged or you have received the wrong rug, please contact us as soon as possible, and we arrange an exchange. For more information please check our Refund Policy.

• Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your shipment until it reaches your doorstep.

• What payment methods do you accept?

We accept major credit cards like Visa, Mastercard, American Express, Apple Pay, and PayPal. If you have a preferred payment method that is not listed, please don't hesitate to contact us. We are open to considering other payment options and will do our best to accommodate your needs.

• How long does shipping take?

Shipping times vary depending on your location. Typically, orders are processed and shipped within 6-10 business days. Delivery times may range from 10-14 business days. For international orders, shipping times may be longer. Please refer to our Shipping Policy for more detailed information.

• Are there any taxes I need to be aware of when placing an order?

At Road Map Rugs, we strive to provide transparency and clarity throughout the purchasing process. We do not collect or include taxes during checkout. We recommend contacting your local customs office or tax authority to obtain accurate information regarding any potential taxes or fees specific to your location. By being aware of these regulations in advance, you can ensure a smooth delivery process and avoid any unexpected charges. All applicable taxes, customs duties, or import fees are the sole responsibility of the client.

• Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact our customer support team immediately. While we cannot guarantee that changes can be made after the order has been processed, we will do our best to accommodate your request.

• How can I contact your customer support team?

We are here to assist you every step of the way. If you have any questions, concerns, or need further assistance, please don't hesitate to reach out to our customer support team. You can contact us via email at info@roadmaprugs.com or through the contact form in Contact Us section. We strive to provide timely and helpful responses to ensure your experience with Road Map Rugs is exceptional.